REFUNDS & RETURNS

Ordering Online

Ordering Online with us is safe and secure!

We employ Stripe and PayPal, as our main payment methods.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you, and we are notified within 10 days of the customer’s receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Return Address

HDB
565 East 70th Ave Unit 4W
Denver, CO 80229

Please include a copy of your order and any email correspondence

Shipping Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Shipping returns

Goods are charged at the price shown on the product pages, on the date the customer places the order. Customer is responsible for any extra local import VAT/Tarif on all orders. Prices are correct at the time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.

*NOTE – HDB Hand Guards are not a suitable prophylactic